Real Hands On

Employee Engagement Survey Provider in Saudi Arabia: What to Ask Before You Appoint

This page is for HR and business leaders preparing to appoint a provider. It sets out what a complete programme includes, the questions worth putting to any bidder, and how Real Hands-On (consulting, ISO/IEC 27001 certified) works with Corpmetrix® (technology partner).

Scopewhat you should receive
Due diligencequestions for bidders
AR / ENBilingual
ISO 27001Real Hands-On certified
Looking for background on how engagement surveys work in Saudi workplaces rather than a provider? Read our practical guide for HR leaders.

What a complete programme should include

Use this as a scope checklist when comparing proposals. Gaps in the second half of the list are the most common reason survey programmes underdeliver.

  • Programme design and governance

    Objectives, sponsor, steering group, scope by entity and site, and a communication plan.

  • Bilingual instrument

    PEACE®-based survey adapted to your organisation, with Arabic and English wording reviewed together.

  • Fieldwork and participation management

    Launch, reminders and live participation tracking by unit.

  • Analysis and executive debrief

    Driver analysis, segment views, open-comment themes and a leadership briefing with priorities.

  • Manager workshops and action plans

    Facilitated sessions and tracked actions in Action Hub®.

  • Follow-up measurement

    Pulse or full re-measure to test whether the change was felt.

Five questions to put to any provider

  1. 1

    Who is accountable for the programme, and who owns the technology?

    Ask for a clear line between the consulting provider and any platform vendor. With us, Real Hands-On is accountable for design, delivery and follow-through; Corpmetrix® is the technology partner for the platform, PEACE® analytics and Action Hub®.

  2. 2

    How good is the Arabic, really?

    Ask to see survey items in Arabic and judge whether they read as written by a native speaker. A weak translation damages response quality and trust.

  3. 3

    How is confidentiality enforced, not just promised?

    Look for minimum-n reporting thresholds, role-based access and a certified information-security management system. Real Hands-On is ISO/IEC 27001 certified.

  4. 4

    What are the data hosting and personal-data arrangements?

    Raise Saudi Arabia’s Personal Data Protection Law and your own policies on cross-border transfer early, with legal and information-security teams. We confirm hosting and data-handling arrangements with you at scoping stage. This is not legal advice.

  5. 5

    What happens after the report?

    If the proposal ends at a dashboard, the hard part is left to you. Look for debriefs, manager workshops, tracked actions and follow-up measurement in scope.

Saudi organisational contexts we plan for

  • Transformation programmes

    Many Saudi organisations are running large change agendas. Engagement data helps leaders see where the change is being absorbed and where it is straining teams.

  • A mixed Saudi and expatriate workforce

    Segment views by nationality or grade can be valuable, but small groups risk identification. We set reporting rules that protect anonymity while still giving leaders something useful.

  • Multi-region operations

    Head-office in Riyadh with branches, plants or project sites elsewhere in the Kingdom needs a participation plan that works for each location.

Corpmetrix®

Who does what

Real Hands-On

Consulting, programme design, employee communication, leadership debriefs, manager workshops, action planning and follow-through. We are the accountable delivery partner.

Corpmetrix®

Technology partner: the listening platform, PEACE® analytics and Action Hub® — Corpmetrix® technology, not developed or owned by Real Hands-On.

Real Hands-On is ISO/IEC 27001 certified.

About the partnership →

Frequently asked questions

Do you work with large organisations in Saudi Arabia?
Yes. Large organisations and banking-sector clients in Saudi Arabia are part of our engagement experience, including multi-year programmes. We do not publish client names without permission, and we are happy to discuss relevant experience in a scoping conversation.
How is this different from your Saudi engagement guide?
The guide on our blog is educational: it explains how HR leaders can think about design, confidentiality and action. This page is for organisations ready to appoint a provider and want to understand scope, questions to ask and how we work.
Can the survey run in Arabic and English?
Yes. Bilingual deployment is standard, with attention to keeping meaning consistent so results remain comparable.
Do you have a presence in Saudi Arabia?
Real Hands-On has worked in Saudi Arabia since expanding to Riyadh in 2019. Practical arrangements for workshops and debriefs are agreed at scoping stage.
Is Action Hub® included?
Action Hub® is Corpmetrix® technology and can be included in programmes where tracked follow-through is in scope. Real Hands-On provides the consulting around it: sponsorship, workshops and review routines.
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