KPI and Balanced Scorecard Certification Cohorts for STC KSA
Real Hands-On delivered multiple cohorts of C-KPI and C-BSC for STC KSA, strengthening internal capability in KPI frameworks, strategy maps, and Balanced Scorecard implementation.
Saudi Telecom Company (STC) is one of the largest telecommunications organisations in the MENA region. Real Hands-On supported multiple certification cohorts to strengthen enterprise capability in KPI design, Balanced Scorecard implementation, and structured strategy execution across functions.
Programme Design
Cohorts were tailored by business unit — strategy, HR, customer experience, and operations — using telecommunications-specific case studies and performance indicators aligned to each function.
Outcome: Certified professionals equipped with KPI documentation standards, strategy mapping capability, and scorecard design tools for consistent performance review routines.
Workshop Highlights
C-KPI cohorts focused on KPI definition quality, ownership, and dashboard readiness. C-BSC cohorts covered the full Balanced Scorecard design cycle: strategy mapping for a multi-service telecom, KPI selection across perspectives, target-setting methods, and quarterly strategy review cadence design.
Deliverables
- ✓KPI Dictionary templates for function-level deployment
- ✓Strategy map workshop outputs for selected cohorts
- ✓Scorecard design templates and review cadence guidance
Ongoing Partnership
Beyond training, Real Hands-On provided consulting support on KPI governance, performance reporting templates, and review facilitation — supporting more consistent strategy execution routines.
Programme Highlights
- 185+ professionals certified across multiple cohorts
- 2C-KPI and C-BSC delivered in Arabic and English
- 3Telecom-specific KPI frameworks embedded across cohorts
- 4Strategy map workshop integrated into the Balanced Scorecard cohorts
- 5Follow-up support provided on KPI governance and reporting templates
Interested in a similar programme?
We tailor every engagement to the client's sector and objectives.
Get in Touch →